Free shipping on orders over $100

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please try sandals on a covered surface, as returns of sandals with worn or scuffed soles  will not be accepted. You’ll also need the receipt or proof of purchase. 

To initiate your exchange or return:

  1. Within 14 days of receipt, please email hanashoesco@gmail.com.
  2. Please note that items must be shipped back within 5 days of your return being authorized via email. If we send you a pre-paid return label the amount of $9.95 will be deducted from your refund.
  3. For an exchange, we are happy to switch your color or size. Please reach out to hanashoesco@gmail.com for next steps. You will be responsible for the return, but we will re-ship to you.
  4. Upon acceptance of the returned merchandise, we will process your refund within approximately 3-5 business days. Please note that it may take another couple days before the refund is credited back to your account.

We reserve the right to reject any return that does not comply with the conditions stated above.

If you have any questions or concerns regarding the return process, please contact hanashoesco@gmail.com.

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.